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ISO/IEC 20000

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It aligns closely with ITIL best practices and helps organisations demonstrate tha...

Standard Overview
ISO/IEC 20000 Training

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It aligns closely with ITIL best practices and helps organisations demonstrate that they deliver effective IT services.

 Available as E-Learning (90 days), Virtual Live Training , or In-House / Offline
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Customised for your team size
E-Learning: 90-day access
Certificate included
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Programme Outline
What This Training Covers
01
Service management system requirements
02
Service planning, design, and transition
03
Service delivery and operation
04
Relationship and resolution management
05
Control processes: configuration, change, release
06
Capacity and availability management
07
Incident, problem, and request management
Key Benefits
Why Get Trained in ISO/IEC 20000
Demonstrable IT service quality to clients
Alignment with ITIL best practices
Reduced IT service disruptions
Competitive differentiator for IT service providers
Structured approach to service improvement
Training Enquiry
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E-Learning (90 days access)
Virtual Training (Live sessions)
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